The Devil's Blog

How to deal with a difficult client

363988736

In the world we live in, there will always be difficult clients and customers. They are responsible for creating cesspool of anxiety, provoke anger, and suddenly you're forced to fantasize about what you with you could do to them. 

Being in the client deliverables industry I did some research on how to deal with a difficult client. Feel free to jump in at any time. 

Take deep breaths

I personally thought this was a bunch of bullshit but when done correctly it does slow the heart rate down and will calm you down.

If you can do it, walk it out

Honestly this tip doesn't apply to everyone since certain working enviroments may not allow you to do this. For those who can, go outside and take a walk around the block or just stand outside and breathe the fresh air.

Speak up in a HR compliant manner

As much as we like to simply curse these people out, if we want to keep our jobs we have to remain calm, professional to difficult consumers. Choose your word carefully and be ver specific, document EVERYTHING so you have a paper trail, use visual reminders.

If you work for yourself

If you recognize a serious personality conflict, fire them.

What are some of the things you do to deal with a client from hell?

Consumers from HELL

422190790

They say the customer is always right when in fact, the customer is almost always wrong and an asshole. Not to say we don’t have good behaving clients and consumers, but we’re not talking about them today. We are talking about the bad behaving, verbally abusive, belligerent jerk-offs we have to deal with. The bad apples per say.

I had a client who I swore was possessed by the devil. Even the tone of his voice got under my skin. He constantly didn’t listen during presentations, he would talk to us in a verbally abusive tone, like he didn’t understand what the hell he was looking at although he requested it. He’d rudely interrupt us while speaking. It was so bad parts of my body would begin to involuntarily twitch and I would experience chest pains. I felt like I was just in a fight. Presentations with this individual was like going into a boxing match.

I created this blog as a safe place for anyone who works in customer service in some form to vent their frustrations in a controlled environment because let’s face it, as much as we’d like to knock the shit out of a bad behaving customer, we can’t. Therefore, I invite everyone to share their collection of short stories from all walks of life about their experiences with rude consumers.

Have you ever experienced a nightmare client or customer?